Refund policy

Return & Refund Policy – HoffTheRecords

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the exact same condition that you received it, unplayed/unused, and in its original packaging (including all original inner/outer sleeves, inserts, posters, or extras). For items purchased as Factory Sealed (Mint / New), the original shrink-wrap and factory seal must remain intact and unopened to qualify for a return, in accordance with consumer protection regulations regarding audio recordings and physical media. You will also need the order confirmation or proof of purchase.

How to Start a Return:
To start a return, contact us at asher.amour80@gmail.com with your order number and details. 
Please note that returns must be authorized prior to shipping. Once approved, we will provide detailed instructions and our return address in Kfar Yona, Israel. Items sent back to us without first requesting a return authorization will not be accepted.

Return Shipping:
Customers are responsible for paying the shipping costs for returning an item, unless the return is due to an error on our part or a verifiable defect not documented in the listing. We strongly advise using a trackable and insured shipping service, as we cannot issue refunds for packages lost or damaged during return transit.

Damages and Issues:
Please inspect your package upon delivery and contact us immediately at asher.amour80@gmail.com if the parcel arrived damaged in transit or if you received the incorrect item, so we can assess the situation and resolve it promptly.

Exceptions / Non-Returnable Items:
- Items unsealed after delivery (Factory Sealed vinyl/CDs).
- Gift cards.
- Final sale items explicitly marked as non-returnable.

Refunds:
Once your return is received and inspected by our team, we will notify you regarding the approval of your refund. If approved, your refund will be processed automatically to your original payment method within 5 to 10 business days. Please keep in mind that banks and credit card issuers may require additional processing time to reflect the funds in your account.

In-Store Pickup Orders:
For orders fulfilled via in-person pickup, the 14-day return window commences on the date the item was collected.